Normally, Complaint Data for Both a Product or Service Organization

question 47

Multiple Choice

Normally, complaint data for both a product or service organization should provide

• A) An indication of the organizational areas creating the most problems.
• B) The degree or extent of customers dissatisfaction.
• C) The appropriate corrective action to take.
• D) The total quality costs for the organization.

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Definitions:

Design Thinking

A problem-solving approach that involves empathy, creativity, and rationality to meet user needs and solve complex problems.

Existing Product

A product that has already been introduced to the market and is available for purchase.

New-product Development

The process of designing, creating, and bringing a new product to market to meet consumer demand or exploit a new opportunity.

Generate Sales

The act of creating revenue through the selling of goods or services to customers.