Which of These Is/are TRUE? 1

question 4

Multiple Choice

Which of these is/are TRUE? 1. Functional escalation is an essential part of the Incident Management process 2. All calls to the Service Desk should be treated as incidents 3. Service Requests can be handled by Service Desk Staff

• A) 1 and 3
• B) All three of them
• C) Only 1
• D) 1 and 2

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Definitions:

Coefficient of Determination

A measure used in statistical analysis that assesses the goodness of fit of a model.

Independent Variables

Variables in an experiment or study that are manipulated or changed to determine their effects on dependent variables.

Observations

The act of measuring or recording data points or occurrences in a scientific or systematic manner for analysis.

Independent Variable

An independent variable is a variable that is manipulated in an experiment to see if it causes a change in another variable.