Consider the Following Activities: 1

question 10

Multiple Choice

Consider the following activities: 1. The analysis of raw data 2. The identification of trends 3. The definition of Service Management processes 4. The implementation of preventive measures Which of the above should be easier after implementing a good IT Service Management software tool?

• A) All of them
• B) 2 and 3
• C) None of them
• D) 1, 2 and 4

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Definitions:

Qualitative Variables

Variables that describe or categorize attributes or characteristics of a sample or population, without implying any order or numerical value for comparison.

Goodness-of-fit-test

A statistical test used to determine how well sample data fit a distribution from a population with a normal distribution.

Contingency Table

A table used in statistics to show the frequency distribution of variables, helping in analyzing the relationship between them.

Multinomial Proportions

Relative frequencies of outcomes from a multinomial distribution, often used to describe the proportion of outcomes in categorical data.