Sally Bought a Blender from Her Local Appliance Store

question 37

Multiple Choice

Sally bought a blender from her local appliance store.  When she changed blades the blender would not function.  For the manufacturer this would be categorized as what type of cost?

• A) Internal Failure Costs
• B) External Failure Costs
• C) Prevention Costs
• D) Appraisal Costs

---

Definitions:

Frustration

A negative emotional state that arises when one is blocked from achieving a desired goal or outcome.

Social Smile

A response by infants, usually beginning by about 8 weeks of age, in which they smile in reaction to other people, signaling pleasure and engagement.

Surprise

A sudden, unexpected event or piece of information that elicits a reaction ranging from shock to joy.

Restrained

Characterized by self-control or moderation in action, expression, or feeling.