An Organisation Called Quality Signs' Makes Display Signs for Commercial

question 16

Multiple Choice

An organisation called Quality Signs' makes display signs for commercial customers. Which of the following are MOST likely to be the Actors in a CATWOE analysis?

• A) The Managing Director of Quality Signs.
• B) The sign makers of Quality Signs.
• C) The competitors of Quality Signs.
• D) The customers of Quality Signs.

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Definitions:

Financial Performance

A measure of how well a company uses its assets to generate revenues and manage its financial activities.

Operating Income

Income generated from regular business operations, calculated by subtracting operating expenses from gross profit.

Customer Satisfaction Rating

A measure used to gauge the degree to which a product or service meets or surpasses customer expectations.

Internal Processes Perspective

An approach focusing on the operations and procedures within a company to improve performance and value creation.