A Company Provides a Help Desk Facility to Support Users

question 37

Multiple Choice

A company provides a help desk facility to support users of their computer software. How would the provision of this facility be classified on their value chain?

• A) As an Inbound Logistics activity,
• B) As a Sales and Marketing activity.
• C) As a Technology Development activity.
• D) As a Service activity.

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Definitions:

Reefer

A refrigeration trailer.

Trucking Industry

The sector of the economy focused on the transportation of goods and materials over land, primarily using large vehicles like trucks.

Refrigerated Trailer

A temperature-controlled trailer used in the transportation of perishable goods to maintain freshness by keeping them cold or frozen.

Separate Evaporator

A distinct unit in a refrigeration or air conditioning system where the refrigerant evaporates, absorbing heat and thus cooling the environment.