"The System Should Allow a User to Enter Customer Details

question 19

Multiple Choice

"The system should allow a user to enter customer details and select appropriate customers for a mailshot". What is wrong with this requirement?

• A) It consists of two requirements which should be separately defined.
• B) It contains the word "should" which must not be used in a requirement.
• C) It should be specific about the user it refers to.
• D) It should not contain the word "system" in the requirement.

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Definitions:

Balking

The phenomenon where individuals in a queue decide not to enter the queue or leave before being serviced upon assessing the wait time to be too long.

Balking

The phenomenon where customers decide against entering a queue or a service line due to its length or waiting time.

Reneging

The act of going back on a promise, obligation, or deal.

Probability

An indicator of how likely it is that an event will happen, represented as a number ranging from 0 to 1.