An Analyst Investigating a Sales System Wishes to Ask Questions

question 84

Multiple Choice

An analyst investigating a sales system wishes to ask questions about how a customer order form is completed in the current system. What investigation technique is the analyst using?

• A) Activity sampling.
• B) Protocol analysis.
• C) Document analysis
• D) Structured observation.

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Definitions:

Operational Definitions

Clear, detailed descriptions of how variables are measured or defined within a study.

Bias

A systematic error or deviation from true values in data collection, analysis, interpretation, or review.

Multiple Measurements

The practice of assessing the same variable or phenomenon using various methods or instruments to ensure accuracy and reliability.

Single Measurements

The act of measuring an entity or phenomenon once, as opposed to taking multiple measurements over time.