An International Travel Operator Has a Customer Services Department Responsible

question 9

Multiple Choice

An international travel operator has a customer services department responsible for investigating complaints made by holidaymakers. The department has five members of staff based in its head office. A business analyst is working on a project to replace the existing holiday management system and has compiled the following requirements from a range of elicitation activities: 1. The solution should be fully accessible in the English, French and German languages. 2. Users should be able to retrieve holiday details by booking reference number. 3. Holiday providers shall be able to add the details, date and prices of their tours directly onto the system. 4. The solution will be able to support up to 2000 concurrent active users. 5. The solution will be restorable from back-up within 4 hours. 6. The solution should be able to retrieve holiday details within 10 seconds. Which of the following represents the correct categorization of the requirements?

• A) 2x Functional requirement 2x Non-functional requirement 1x General requirement 1x Technical requirement
• B) 2x Non-Functional requirement 2x General requirement
• C) 3x Non Functional requirement
• D) 3x Functional requirement

---

Definitions:

Stage 4 Pressure Ulcer

A severe injury to the skin and underlying tissue characterized by extensive damage, necrosis, or damage to muscle, bone, or supporting structures.

Air-fluidized Bed

A therapeutic bed that uses warm air under pressure to simulate the feeling of fluid suspension, often used for patients with pressure ulcers.

Gel Overlay

A gel material used on beds or chairs to enhance comfort and prevent pressure sores.

Bariatric Bed

A specially designed hospital bed for overweight or obese patients, providing extra support and space.