In Order to Understand the Existing Processes, Jools, a New

question 15

Multiple Choice

In order to understand the existing processes, Jools, a new business analyst at the Golden Cup Company, begins her investigation with reviewing the process documents and archived information. In a discussion with Alan, the project manager, she expresses the view that the processes all seem to be working, which surprises Alan. In his experience, the processes are all failing or not being followed as they should be, due to local interpretation and variation in working practices. Jools' goal is to gain an independent perspective on the working practices and develop individual relationships with her new colleagues. Which is the best set of techniques to help her achieve her goal?

• A) Focus group and workshops.
• B) Observation and interviews.
• C) Scenarios and activity sampling.
• D) Special purpose record and surveys.

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Definitions:

Return on Investment

A financial metric used to evaluate the efficiency or profitability of an investment, calculated by dividing the profit from an investment by its cost.

Return on Investment

A metric that assesses the effectiveness or profit generated from an investment by dividing the investment's return by its expense.

Kirkpatrick's Model

A framework for evaluating training programs using four levels: Reaction, Learning, Behavior, and Results.

Return on Expectations

The measure of the success of a project or training based on the stakeholders' initial objectives and outcomes.