In Order to Understand the Existing Processes, Jools, a New

question 15

Multiple Choice

In order to understand the existing processes, Jools, a new business analyst at the Golden Cup Company, begins her investigation with reviewing the process documents and archived information. In a discussion with Alan, the project manager, she expresses the view that the processes all seem to be working, which surprises Alan. In his experience, the processes are all failing or not being followed as they should be, due to local interpretation and variation in working practices. Jools' goal is to gain an independent perspective on the working practices and develop individual relationships with her new colleagues. Which is the best set of techniques to help her achieve her goal?

• A) Focus group and workshops.
• B) Observation and interviews.
• C) Scenarios and activity sampling.
• D) Special purpose record and surveys.

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Definitions:

Corpus Callosum

The large band of neural fibers connecting the two hemispheres of the brain, facilitating communication and coordination between them.

Somatosensory Cortex

A region of the brain located in the parietal lobe that processes sensory information from various parts of the body, such as touch, temperature, and pain.

Motor Cortex

A portion of the cerebral cortex that plays a crucial role in the planning, regulation, and implementation of movements made intentionally.

Left Hemisphere

Refers to the side of the human brain that is often associated with analytical and logical processes, including language, mathematical operations, and right-hand control.