For Which of the Following Activities Would the Costs Be

question 53

Multiple Choice

For which of the following activities would the costs be classified as a cost of detection? Number of correct responses: 1

• A) Writing test specifications according to the test design
• B) Training developers to better understand the new features of the coding language they will use on the project
• C) Re-running a test case, during the system testing phase, to verify that a fix eliminates a previously found defect
• D) Fixing field failures

Grasp the concept of customer life cycle and its metrics such as customer churn and lifetime value.

Differentiate between high-end and low-end CRM systems based on their functionalities.

Familiarize with strategies like bundling, cross-selling, and upselling in the context of CRM.

Understand the concepts and types of CRM systems.