A Service Level Agreement (SLA) Is a Common Machine-Readable Document

question 79

True/False

A Service Level Agreement (SLA) is a common machine-readable document that is considered part of the technical service contract.  Select the correct answer.

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Definitions:

Extended Practice

A learning method involving the repeated performance or review of a skill or information over a longer period to improve proficiency and retention.

Conscious Awareness

The state of being awake and aware of one's surroundings, thoughts, and feelings, enabling reflection and purposeful interaction with the environment.

Analogy

A cognitive process of transferring information or meaning from a particular subject (the analogue or source) to another (the target), often used in problem-solving and learning.

Problem Solver

An individual or tool that identifies, analyzes, and finds solutions to complex or challenging situations.