A Service Level Agreement (SLA) Is a Common Machine-Readable Document

question 79

True/False

A Service Level Agreement (SLA) is a common machine-readable document that is considered part of the technical service contract.  Select the correct answer.

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Definitions:

General Ledger

The master accounting document providing a complete record of all financial transactions of a company.

Revenue Recognition

The accounting principle that determines the specific conditions under which income becomes recognized as revenue.

Statement

A financial report providing information about an entity's financial position, performance, or changes in financial position, which can influence economic decisions.

Cheque

A written, dated, and signed instrument that directs a bank to pay a specific sum of money to the bearer or to a specified person.