The Application of Service-Orientation Can Affect the Design of a Service

question 74

True/False

The application of service-orientation can affect the design of a service contract.  Select the correct answer.

---

Definitions:

Call Reports

Documentation created by salespeople detailing the insights, outcomes, and follow-up actions from their sales calls or visits to potential clients.

Promotional Material

Items designed to advertise a product, service, or company, ranging from brochures and flyers to online ads and merchandise.

Account Analysis

The process of analyzing each prospect and customer to maximize the chances of reaching a sales goal.

Sales Call Allocation

The process of assigning and managing sales representatives' visits or phone calls to current and potential clients to optimize sales efforts.