ISO 20000-2 Address the Issue of ITSM For

question 25

Multiple Choice

ISO 20000-2 address the issue of ITSM for:

• A) Code of Practice for Service Management
• B) Specification for Service Management
• C) Process Assessment
• D) Process Improvement

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Definitions:

Reciprocal Determinism

A theory proposed by Albert Bandura that suggests an individual's behavior, personal factors, and environmental factors are mutually influencing each other.

Psychodynamic

A psychological perspective that emphasizes the complex interplay of internal urges and conflicts in shaping behavior and personality.

Social-cognitive

pertaining to the use of cognitive processes in understanding social interactions, including the assimilation of social norms and the understanding of other individuals' behaviors.

Reciprocal Determinism

A concept in psychology suggesting that an individual's behavior is both influenced by and influences their personal factors and the environment.