What ISO Standard Was Introduced to Address the Issue of Information

question 44

Multiple Choice

What ISO standard was introduced to address the issue of Information Technology Service Management?

• A) ISO 9000
• B) ISO 20000
• C) ISO 12207
• D) ISO 9001
• E) None of the above

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Definitions:

Return on Equity

A financial ratio that measures the profitability of a firm in relation to its equity, indicating how well a company uses investments to generate earnings growth.

Stockholders' Equity

The residual interest in the assets of a corporation that remains after deducting its liabilities, often referred to as shareholder's equity or owners' equity.

Gross Margin Percentage

A financial metric that measures the proportion of money left over from revenues after accounting for the cost of goods sold, expressed as a percentage.

Income Statement

A financial statement that shows a company's revenues, expenses, and net income over a specific period.