The More Common Benefits Associated with a Service-Level Agreement Are

question 70

Multiple Choice

The more common benefits associated with a service-level agreement are:

• A) Establish two-way accountability
• B) Make complaining easy
• C) Provide the basis for an IS budget
• D) When Testing is over it becomes QA

Grasp the importance of order cycle time in customer satisfaction.

Calculate and understand the significance of the order fill rate in inventory management.

Understand the objectives of customer relationship management (CRM) and its impact on business growth.

Recognize the significance of customer satisfaction and methods to achieve it.

---

Definitions:

Swiss Army Knife

A versatile multi-tool pocketknife originally produced in Switzerland, known for its multiple functions beyond just a knife.

Current Account Deficit

A situation where a country’s total imports of goods, services, and transfers are greater than its total exports, indicating it is spending more abroad than it is earning.

Dollar Value

The worth of a good or service expressed in terms of the amount of money that can be exchanged for it.

Dollar Appreciates

An increase in the value of the US dollar relative to other currencies in the global market.