Achieving Quality Requires

question 22

Multiple Choice

Achieving quality requires:

• A) Exceeding the customer's expectations
• B) Focusing on the customer
• C) Meeting all the definitions of quality
• D) All the above
• E) Understanding the customer's expectations

---

Definitions:

Operations

Activities involved in the day-to-day running of a business for the purpose of producing value for the stakeholders; involves management of resources, production, and distribution of goods and services.

Investing Activities

Transactions involving the purchase and sale of long-term assets and other investments, not directly related to a company's main operations.

Financing Activities

Transactions related to raising capital or repaying investors, including issuing equity, borrowing funds, and repaying debt.

Operations

Activities involved in the day-to-day running of a business for the purpose of producing value for the stakeholders.