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You have recently implemented a VoIP infrastructure within the company network. You are receiving trouble tickets indicating calls are dropping between their New York and San Francisco offices. Which two IP service level agreement (SLA) measurements should you use to identify the cause of the issue?
Assurance of Supply
The confidence in a supplier's ability to provide consistent and continuous goods or services, meeting the buyer’s requirements.
Greater Flexibility
The enhanced ability of an organization or system to adapt to changes, adjust to new conditions, or alter operations in response to different requirements.
Delivery Scheduling
The process of planning and controlling the movement of goods to ensure they reach the customer in a timely manner.
Multiple Sourcing
A procurement strategy that involves buying a particular product from several suppliers to reduce dependency on any single supplier and to increase competition and flexibility.
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