A Storage Networking Device Has Experienced a Failure That Has

question 76

Multiple Choice

A storage networking device has experienced a failure that has "phone home" and opened a service request for a part that can be a customer replaceable unit (CRU) . Your support vendor has dispatched a replacement part using a secure courier service. According to SNIA Storage Security Best Current Practices, which statement is correct about the repair process?

• A) The support vendor's parts courier should have access to the secure data center to facilitate an unattended part swap-out bringing the fastest resolution to the failure.
• B) The data center operations staff should accept the part and place it in a secure staging area awaiting a qualified administrator to perform the installation.
• C) Any data center operator on-site should perform the part installation bringing the fastest resolution to the failure.
• D) The support vendors parts courier should coordinate with a field service staff person from your support vender; both should have access to the secure data center to facilitate an unattended part swap-out.

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Definitions:

Ethnomethodologists

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Ethnomethodologists

Social scientists focusing on the ways in which individuals' everyday practices and interactions create the perception of a coherent social world.

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