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SCENARIO Please Use the Following to Answer the Next Question

question 27

Multiple Choice

SCENARIO Please use the following to answer the next question: As the director of data protection for Consolidated Records Corporation, you are justifiably pleased with your accomplishments so far. Your hiring was precipitated by warnings from regulatory agencies following a series of relatively minor data breaches that could easily have been worse. However, you have not had a reportable incident for the three years that you have been with the company. In fact, you consider your program a model that others in the data storage industry may note in their own program development. You started the program at Consolidated from a jumbled mix of policies and procedures and worked toward coherence across departments and throughout operations. You were aided along the way by the program's sponsor, the vice president of operations, as well as by a Privacy Team that started from a clear understanding of the need for change. Initially, your work was greeted with little confidence or enthusiasm by the company's "old guard" among both the executive team and frontline personnel working with data and interfacing with clients. Through the use of metrics that showed the costs not only of the breaches that had occurred, but also projections of the costs that easily could occur given the current state of operations, you soon had the leaders and key decision-makers largely on your side. Many of the other employees were more resistant, but face-to-face meetings with each department and the development of a baseline privacy training program achieved sufficient "buy-in" to begin putting the proper procedures into place. Now, privacy protection is an accepted component of all current operations involving personal or protected data and must be part of the end product of any process of technological development. While your approach is not systematic, it is fairly effective. You are left contemplating: What must be done to maintain the program and develop it beyond just a data breach prevention program? How can you build on your success? What are the next action steps? What process could most effectively be used to add privacy protections to a new, comprehensive program being developed at Consolidated?

Definitions:

Family Systems Framework

The Family Systems Framework is a theoretical model that views the family as an interconnected and interdependent system, where changes in one part of the system affect the entire family structure and dynamics.

Entropy

a concept in physics related to the degree of disorder or randomness in a system; often used metaphorically to describe chaos in information or organizational systems.

Family Adaptive Capacity

The ability of a family system to adjust, cope with, and adapt to changes, stressors, or challenges effectively.

Social Environment

The surrounding framework made up of the cultural, economic, demographic, and technological factors that affect individuals and communities.