Initially, Back-Office Operation Were Created as Captives of Parent Companies

question 237

Multiple Choice

Initially, back-office operation were created as captives of parent companies and treated as cost centers from cost centers to profit centers due to:

• A) The emergence of third-party back-office facilities making it possible for corporation to avail of their services
• B) Corporation are increasingly converting captive back-office operations into profit centers by accepting external clients
• C) Stagnant position of service activities being outsourced.
• D) Both A&B

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Definitions:

Performance Feedback

Information provided to individuals about the quality of their work, aimed at improving future performance.

Negative Reinforcement

A behavior modification technique where the removal of an undesirable consequence strengthens a particular behavior.

Punishment

The imposition of a penalty or negative consequence in response to an undesired behavior, often used in disciplinary contexts.

Negative Reinforcement

A behavior modification technique that involves the removal of an unpleasant stimulus to increase the likelihood of a behavior being repeated.