The Following Are Guidelines for Using Performance Data to Evaluate

question 206

Multiple Choice

The following are guidelines for using performance data to evaluate performance EXCEPT:

• A) Concentrate on developing ideas to improve performance in areas that are most important to the organization's goals and objectives.
• B) Compare performance reports to those used by other divisions or similar operations outside the entity. Benchmark with best practices as appropriate.
• C) Was the performance information collected in a cost-effective manner (i.e., do the benefits of a performance report justify its cost)?
• D) Try to determine reasons for deviations from expected values. Look for relationships between variables such as constituency satisfaction and the processing time. Consider other factors such as equipment changes or disruptions caused by weather during the period.

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Definitions:

Obsessive-Compulsive Disorder

A mental disorder characterized by intrusive thoughts (obsessions) and repetitive behaviors (compulsions) driven by these thoughts.

Intrusive Thoughts

Unwanted and often distressing thoughts or images that spontaneously enter one's mind, causing discomfort or anxiety.

Suppress

To consciously or unconsciously hold back, inhibit, or stop an action, thought, or emotion from being expressed.

Phobia

An intense and irrational fear of specific situations, objects, or activities that results in a compelling desire to avoid the dreaded subject or situation.