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Which of the following would have the least impact (either positive or negative) on an assessment of a department's control environment?
Grapevine Communication
Informal channels of communication within an organization, often based on rumors or gossip.
Active Listening
A communication technique that involves fully concentrating, understanding, responding, and remembering what is being said.
Sales Staff
Employees or personnel dedicated to selling and promoting products or services of a business.
Referral Interview
An interview that occurs when a job candidate is recommended by an employee or trusted person within the hiring company.
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