A Production Division Received 45 Responses to a Customer-Service Survey

question 369

Multiple Choice

A production division received 45 responses to a customer-service survey distributed to 100 purchasing departments randomly selected from all customers who made purchases in the prior 12 months. Which of the following is the most likely reason that the division manager would be concerned about nonresponse bias in this situation?

• A) The sample means and standard errors are more difficult to compute.
• B) Those who did not respond may be systematically different from those who did.
• C) The sample size is too small.
• D) Confidence intervals are narrower.

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Definitions:

Oxygen

A chemical element with symbol O and atomic number 8, essential for most forms of life on Earth, particularly for cellular respiration.

Stress Testing

A method used in various fields to evaluate the robustness or performance of an entity under extreme conditions.

Forced Vital Capacity

The maximum amount of air a person can forcefully exhale after taking the deepest breath possible, used in lung function testing.

Expelled

The act of being forced to leave or removed from a place or institution, often due to violation of rules or standards.