According to IIA Guidance, Which of the Following Best Describes

question 427

Multiple Choice

According to IIA guidance, which of the following best describes processes and tools typically used in ongoing internal assessments?

• A) Benchmarking of the internal audit activity's practices and performance.
• B) Report of internal assessment results, response plans, and outcomes.
• C) Analysis of performance metrics such as cycle times.
• D) Self-assessments and surveys of stakeholder groups.

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Definitions:

Call Reluctance

The hesitation or fear of making outbound sales calls or contacting potential customers, often based on fear of rejection or failure.

Prospects

Potential customers or clients who have been identified as having a need or desire that a company's product or service can fulfill.

Cold Calling

The practice of contacting potential customers who have not previously expressed interest in a product or service, often through phone calls.

Law of Averages

The principle stating that over a large number of trials, outcomes will roughly equal the probability of an event occurring.