Which of the Following Data Sources Would Provide the Least

question 68

Multiple Choice

Which of the following data sources would provide the least valid data for an audit of a retail store's customer service?

• A) A graph that compares staffing levels for selected times with store traffic (number of customers) over the same time period.
• B) A random survey of customer satisfaction given to customers as they leave the store.
• C) Interviews of randomly selected service personnel regarding the quality of service that they provide.
• D) A graph of customer service training across stores, comparing training with overall levels of service satisfaction.

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Definitions:

Self-Esteem

A person's personal assessment of their self-worth or value.

Minority Groups

Communities or groups that are smaller in number compared to the majority and often face differences in treatment or access to power.

Self-Esteem

An individual's subjective evaluation of their own worth, encompassing beliefs about oneself as well as emotional states such as pride or despair.

Self-attributions

The process by which individuals explain the causes of their own behavior and events, implicating their own personal characteristics or external situations.