Which of the Following Performance Criteria Would Be Most Useful

question 22

Multiple Choice

Which of the following performance criteria would be most useful when measuring the performance of a customer service desk?

• A) The number of customer inquiries recorded per day.
• B) The percentage of customer issues resolved within 24 hours.
• C) The number of customer complaints recorded per day.
• D) The percentage of total customers served per day.

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Definitions:

Gastric Contents

Material found within the stomach, including digested food, stomach acid, and enzymes.

Abdominal Cramping

A painful sensation in the abdomen often accompanying stomach or intestinal disorders.

Prokinetic Medication

Drugs designed to enhance gastrointestinal motility by increasing the rate at which the stomach empties.

Nasogastric Tube

A flexible tube inserted through the nose into the stomach to deliver nutrition or medication, or to remove stomach contents.