Which of the Following Techniques Could Be Used to Evaluate

question 316

Multiple Choice

Which of the following techniques could be used to evaluate the effectiveness of changes to the operation of a computer help line?

• A) Benchmarking.
• B) Baseline measurements.
• C) Walk-throughs.
• D) Quality circles.

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Definitions:

Substance Abuse

An overindulgence in and dependence on a drug or other chemical leading to effects that are detrimental to the individual's physical and mental health, or the welfare of others.

Lack of Education

The state or condition of having insufficient formal education, which can lead to challenges in employment, social mobility, and personal development.

Lack of Motivation

Refers to a state where an individual has little to no desire or drive to perform tasks or engage in activities.

Domestic Violence

Domestic violence involves violent or aggressive behavior within the home, typically involving the abuse of a partner or spouse.