Which of the Following Data Sources Would Provide the Least

question 68

Multiple Choice

Which of the following data sources would provide the least valid data for an audit of a retail store's customer service?

• A) A graph that compares staffing levels for selected times with store traffic (number of customers) over the same time period.
• B) A random survey of customer satisfaction given to customers as they leave the store.
• C) Interviews of randomly selected service personnel regarding the quality of service that they provide.
• D) A graph of customer service training across stores, comparing training with overall levels of service satisfaction.

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Definitions:

Outgroups

Groups of people that one does not identify with or belong to, often perceived as different or opposed to one's own group (ingroup).

Discrimination

Unfair treatment of a person or group on the basis of prejudice.

Arabs

A linguistic and cultural ethnic group originating from the Arabian Peninsula and neighboring territories, speaking Arabic as their native language.

Muslims

Followers of Islam, a monotheistic Abrahamic religion based on the Quran.