Which of the Following Standards Would Be Most Useful in Evaluating

question 268

Multiple Choice

Which of the following standards would be most useful in evaluating the performance of a customer-service group?

• A) The average time per customer inquiry should be kept to a minimum.
• B) Customer complaints should be processed promptly.
• C) Employees should maintain a positive attitude when dealing with customers.
• D) All customer inquiries should be answered within seven days of receipt.

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Definitions:

Percentage

A proportion or part in relation to a whole, represented as a fraction of 100.

Water-Soluble Material

A substance that can dissolve in water, making it capable of being washed away or diluted in aqueous solutions.

Invention

The creation of a new product, process, or idea.

Creative Destruction

A process where new innovations lead to the demise of older economic structures and systems, fostering new growth and value creation.