An Organization Had Three Large Centralized Divisions: One That Received

question 36

Multiple Choice

An organization had three large centralized divisions: one that received customer orders for service work; one that scheduled the service work at customer locations; and one that answered customer calls about service problems. These three divisions were restructured into seven regional groups, each of which performed all three functions. One advantage of this restructuring would be:

• A) Better internal controls.
• B) Greater economies of scale.
• C) Improved work flow.
• D) Increased specialization.

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Definitions:

Confabulations

Involves the creation of false memories without the intention to deceive, often occurring in patients with certain brain injuries or diseases.

Anterograde Amnesia

A condition where a person is unable to form new memories following a traumatic event, though long-term memories from before the event may remain intact.

Retrograde Amnesia

A loss of memory-access to events that occurred, or information that was learned, before an injury or the onset of a disease.

Korsakoff's Syndrome

A chronic memory disorder caused by severe deficiency of thiamine (vitamin B1), often associated with alcoholism, characterized by short-term memory loss and confabulation.