A Supervisor Receives a Complaint from an Employee Who Is

question 175

Multiple Choice

A supervisor receives a complaint from an employee who is frustrated about having to learn a new software program. The supervisor responds that the new software will enable the employee to work more efficiently and with greater accuracy. This response is an example of:

• A) Empathetic listening.
• B) Reframing.
• C) Reflective listening.
• D) Dialogue.

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Definitions:

Compounded Monthly

The method of computing interest that includes both the original amount and the interest earned in past months, applied each month.

Compounded Annually

The process where interest is calculated once per year and added to the principal, affecting future interest calculations.

Trust Fund

A legal entity created to hold assets for the benefit of a particular person, group, or organization, managed by a trustee.

Rate Of Return

A measure of the profit or loss of an investment over a given period, typically expressed as a percentage of the investment's initial cost.