When a SIP INVITE Message Arrives at the Contact Center

question 5

Multiple Choice

When a SIP INVITE message arrives at the Contact Center Manager Server (CCMS) , CCMS matches the message with one of the configured Route Points URIs. CCMS then anchors the customer call to a port on which component?

• A) Call Pilot
• B) Avaya Aura Communication Manager
• C) Avaya Aura Media Server
• D) Avaya Aura Midsize Enterprise (ME)

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Definitions:

Balance Sheet

A statement of finances that shows the assets, liabilities, and equity of shareholders of a corporation at a certain moment.

Revenue Account

An account that tracks the income earned from normal business operations, such as sales of goods or services, distinguished from other types of income.

Withdrawal Account

A withdrawal account is an account in a partnership or sole proprietorship from which an owner can withdraw his or her share of the business profits.

Closing Process

The closing process involves summarizing revenue and expense accounts and transferring net income or loss to owner's equity to prepare the company's books for the next accounting period.