You Are Installing a SIP-Based Avaya Aura Contact Center (AACC)

question 34

Multiple Choice

You are installing a SIP-based Avaya Aura Contact Center (AACC) with Avaya Aura Media Server (AAMS) . Which three functions/features are gained by implementing the AAMS? (Choose three.)

• A) skillset based routing
• B) anchoring of calls
• C) recorded announcements
• D) music on hold
• E) text to speech engine

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Definitions:

Age Set

A social group system in which people within a specific age group are categorized together for performing rituals and have similar responsibilities.

Age Grade

A social category or class based on age, within which individuals pass as they grow older, marking different stages of life and responsibilities.

Social Mobility

The movement of individuals, families, or groups through a system of social hierarchy or stratification, typically reflecting changes in socioeconomic status.

Clan

A social unit in traditional societies consisting of families or communities linked by social, economic, religious, or blood ties, with a common culture and dialect.