You Are Deploying Avaya Agent Desktop (AAD) for the First

question 7

Multiple Choice

You are deploying Avaya Agent Desktop (AAD) for the first time in a SIP-enabled contact center. Which configuration step should be performed in Contact Center Management Administration (CCMA) for agents to use AAD?

• A) Assign an AAD login ID and password to each agent.
• B) Enable Agent Desktop integration in each agent's Call Presentation Class.
• C) Associate a domain user account with each agent.
• D) Acquire each agent's telephone.

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Definitions:

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A chronic condition characterized by high levels of sugar in the blood due to the body's inability to produce or use insulin effectively.

Hormone Therapy

A treatment procedure that involves administering hormones to supplement a deficiency or adjust the level of hormones in the body.

Gender Dysphoria

A condition where there is a conflict between a person's physical or assigned gender and the gender with which they identify.