When a SIP INVITE Message Arrives at the Contact Center

question 5

Multiple Choice

When a SIP INVITE message arrives at the Contact Center Manager Server (CCMS) , CCMS matches the message with one of the configured Route Points URIs. CCMS then anchors the customer call to a port on which component?

• A) Call Pilot
• B) Avaya Aura Communication Manager
• C) Avaya Aura Media Server
• D) Avaya Aura Midsize Enterprise (ME)

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Definitions:

Characteristics

Distinctive traits or features that identify and differentiate individuals, objects, or concepts.

Accommodation

Accommodation in psychology refers to the cognitive process of adjusting one's existing schemas, perceptions, and understanding to incorporate new information.

Piaget

A psychologist from Switzerland recognized for his groundbreaking contributions to the field of child development, especially his cognitive development theory which explains the process by which children develop a mental representation of the world.

Old Ideas

Concepts, beliefs, or viewpoints that have existed for a long time, often contrasted with new or innovative thinking.