Match the Person or Term with the with the Correct

question 117

Multiple Choice

Match the person or term with the with the correct description.
-settlement house

• A)The Jungle
• B)direct election of senators
• C)socialist newspaper
• D)limited working hours for women
• E)writer or journalist
• F)mass production and consumption
• G)West Coast immigration center
• H)aid to immigrants
• I)twelve regional banks
• J)Roosevelt's campaign
• K)graduated income tax
• L)Wilson's campaign

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Definitions:

Call Centre

A centralized office used for receiving or transmitting a large volume of inquiries by telephone, often for customer service purposes.

Quality Of Service

The degree to which a delivered service meets the expectations and requirements of the customer.

Person Analysis Process

A method in training needs assessment aimed at determining individual employees' deficiencies and the necessary training to address them.

Needs Analysis

A method used to determine and address gaps between current conditions and desired outcomes or performances.