A Customer Calls Avaya Support Stating Their Session Manager (SM)

question 21

Multiple Choice

A customer calls Avaya Support stating their Session Manager (SM) is down. After some troubleshooting the technician sees SM is in the Deny New Service state and in Restricted license mode. What does this license mode indicate?

• A) The license does not contain any SIP User Agent licenses.
• B) The license 30 day grace period has expired and SM service is being denied.
• C) The license only contains a number of SIP User Agent licenses and is missing the SIP trunking licenses.
• D) There is a license error but SM continues to function.

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Definitions:

Promissory Note

A financial document in which one party promises to pay another party a specified sum of money at a defined future point in time or on demand.