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A Customer Is Unable to Register on an Avaya IX™

question 40

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A customer is unable to register on an Avaya IX™ Workplace Client (Windows) . The following message is displayed: CHECK YOUR WEB ADDRESS AND TRY AGAIN. While troubleshooting a support technician checked the AADS.log and find the following information: class com.avaya.asm.core.exceptions.DMException: executeSessionMethod: cannot talk to Cassandra: command=StatementCommand [com.avaya.ustore.cas.SMSessionDAOAdapter$1@7b99f956] nestedException: class com.avaya.asm.core.exceptions.DMException: checkCluster: cannot talk to Cassandra nestedException: com.avaya.asm.core.exceptions.ConnectionPoolInitializerException:connections are down What is causing this failure?


Definitions:

Mercury Preservative

A substance containing mercury used to prevent the growth of bacteria and fungi in vaccines and other pharmaceutical products; its use has diminished due to health concerns.

Emotion

A state of feeling that has physiological, situational, and cognitive components.

Physiological

Pertaining to the normal functioning and activities of living organisms and their parts.

Situational

Relating to or dependent upon a particular set of circumstances or environment.

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