Which Two Statements Describe Why the Agent's State Would Be

question 19

Multiple Choice

Which two statements describe why the agent's state would be designated as 'OTHER' in a non-EAS environment? (Choose two.)

• A) The agents are on calls from another split.
• B) The agents are on outgoing calls.
• C) The agents are dialing a number to place a call or activate a feature.
• D) An ACD call is ringing at their telephone.
• E) The agents have pressed their aux work button.

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Definitions:

Labor-Intensive Goods

Products or services that require a relatively high amount of labor compared to capital in their production or delivery processes.

Factor Endowments

Economic term for the amount and type of resources possessed by a country, such as land, labor, and capital, which contribute to its productive capacity.

World Trade

The exchange of goods, services, and capital between countries and territories across the globe, fostering economic integration and development.

Significant

Important or of consequence, often used to describe the extent to which something matters or impacts a given context.