A Supervisor with Console Permission Can Enter an Agent's Login

question 3

Multiple Choice

A supervisor with console permission can enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC) . Agents can also dial FAC to add or remove a skill. Which statement is true about the configuration of this feature?

• A) The supervisor's class of restriction (COR) must have the field "Can Force a Work State Change" set to y.
• B) The supervisors class of services (COS) must have the field "Add/Remove Agent Skills" set to y.
• C) The agent's COS must have the field "Add/remove Agent Skills" set to y.
• D) The supervisors COS must have the field "Can Force a Work State Change" set to y.
• E) The supervisors COR must have the field "Add/Remove Agent Skills" set to y.