Which Three Statements Are True About Virtual Routing? (Choose Three

question 47

Multiple Choice

Which three statements are true about virtual routing? (Choose three.)

• A) CTI is a required component for multi-site configuration.
• B) Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user.
• C) Virtual routing involves only contacts that are non-voice related such as email and chat.
• D) Virtual routing determines where to route the call according to the criteria: Look-ahead interflow or Advanced look-ahead interflow.
• E) Virtual can be implemented in single-site or multi-site configuration.

---

Definitions:

Incentive Programs

Schemes designed to motivate and reward desired behaviors or performance from individuals or groups.

State of Nature

A term used in decision theory referring to the actual but possibly unknown status of the world, which affects the outcomes of decisions.

Opportunity Loss

The cost of the next best alternative foregone as a result of making a decision.

Actual Profit

The realised gain from business operations or investments, after all costs and expenses have been deducted.