A Customer Has SLM in Their Contact Center Deployed, but Would

question 26

Multiple Choice

A customer has SLM in their contact center deployed, but would now like to add the Business Advocate feature to increase staffing automation, so that the supervisor can spend more time coaching their agents. Which statement is true?

• A) Business Advocate can exist with EAS enabled.
• B) SLM can exist without EAS enabled.
• C) The Business Advocate feature and SLM cannot co-exist on the same system.
• D) The Business Advocate feature can run on the same system that has SLM configured.

---

Definitions:

360-degree Review

A comprehensive feedback process in which employees receive confidential, anonymous feedback from the people who work around them.

Boss

Informally refers to a person who is in charge of employees and can dictate tasks and make decisions that affect their work life.

Sexual Harassment

Unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature in the workplace or other professional or social situations.

Success Factor

An element or condition that is necessary for achieving success in a particular context or project.