To Enable a Best Services Routing (BSR) Tie Strategy, When

question 20

Multiple Choice

To enable a Best Services Routing (BSR) Tie strategy, when the Alternate Selection on BSR Ties determines how BSR chooses which agent, skill, or location to select, which two administration forms need to be administered? (Choose two.)

• A) On the Feature Related System Parameters screen verify the BSR Tie Strategy field.
• B) On the VDN form, verify BSR Tie Strategy field.
• C) On the Hunt Group form verify BSR settings.
• D) Verify Suppression Timer is set correctly in the BSR application plan.

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Definitions:

Information Requirements

The specific data needs of a business or system to operate effectively and make informed decisions.

Fact-based Decision-making

The practice of making decisions based on the thorough analysis of factual data rather than intuition or observation alone.

SaaS

Software as a Service, a cloud computing model that provides access to software over the internet on a subscription basis.

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Software that is legally provided to a user or organization under a license agreement, specifying the terms of use and distribution.