You Are Asked to Resolve an Issue of Calls Being

question 3

Multiple Choice

You are asked to resolve an issue of calls being disconnected, and calls in queue not receiving announcements. When you check the display events in the Communication Manager (CM) there are several events that need to be researched. Using the information in the Events Report, how do you determine which vector(s) to begin troubleshooting?

• A) Use the Event Type column.
• B) Use the Event Data 1.
• C) Use the Event Data 2.
• D) Use the Event Description.

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Definitions:

Psychiatrist

A medical doctor specialized in the diagnosis, treatment, and prevention of mental illnesses and disorders, often using medication alongside psychotherapy.

Reducing Bias

Strategies and practices aimed at minimizing prejudicial beliefs and unjust behavior towards certain groups.

Measurement of Data

Measurement of data involves collecting, analyzing, and interpreting data to understand and evaluate outcomes, phenomena, or trends.

Psychiatric Social Worker

A specialized type of social worker who provides therapeutic support to individuals with mental illness and their families.