The Call Center Has Recently Converted from 4 to 5

question 24

Multiple Choice

The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even if they know the extension number. Which two commands would provide information to isolate the problem? (Choose two.)

• A) Display events extension
• B) Display events vector
• C) List trace vector
• D) List trace extension

---

Definitions:

Mast Cell

A type of white blood cell part of the immune system, containing granules rich in histamine and heparin, involved in allergic reactions and inflammation.

Histamine

A compound released by cells in response to injury and in allergic and inflammatory reactions, causing contraction of smooth muscle and dilation of capillaries.

Protease Inhibitors

Substances or drugs that inhibit the action of proteases (enzymes that break down proteins), used in various therapies including the treatment of viral infections.

Reverse Transcriptase

An enzyme used by retroviruses to transcribe their RNA into DNA, integrating the viral genome into the host's genome.