Which Three Statements Are True About Virtual Routing? (Choose Three

question 47

Multiple Choice

Which three statements are true about virtual routing? (Choose three.)

• A) CTI is a required component for multi-site configuration.
• B) Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user.
• C) Virtual routing involves only contacts that are non-voice related such as email and chat.
• D) Virtual routing determines where to route the call according to the criteria: Look-ahead interflow or Advanced look-ahead interflow.
• E) Virtual can be implemented in single-site or multi-site configuration.

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Definitions:

Crankshaft

A crucial engine component that converts the reciprocating motion of the pistons into rotational motion to drive the vehicle.

Driveline Propeller Shaft

A mechanical component used to transmit power from the vehicle's transmission to the differential, enabling wheel rotation.

Torque Converter

A type of fluid coupling used in automatic transmissions that allows the engine to spin somewhat independently of the transmission, facilitating smooth gear changes.

Flex Disc

Used as a drive intermediary between the engine crankshaft and the torque converter used with automatic transmission systems on trucks; has dampening characteristics. Also known as flexplate.