You Are Having Problems with Avaya Aura Call Center Elite

question 44

Multiple Choice

You are having problems with Avaya Aura Call Center Elite and you are considering a work around. In which phase of the 8 disciplines of troubleshooting do you try to see if you can work around the problem until a more permanent solution is found?

• A) D4 - define escape points
• B) D1 - establish a team
• C) D2 - describe the problem
• D) D3 - develop interim containment actions
• E) D5 - choose corrective actions

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Definitions:

Joint Goal

A shared objective or aim pursued by two or more parties, typically in a collaborative or partnership context.

Joint Venture

A business arrangement in which two or more parties agree to pool their resources for the purpose of accomplishing a specific task or undertaking.

Complementary Resources

Assets or resources that when combined with existing company resources can lead to greater value creation or competitive advantage.

Synergy

The idea that merging two companies will create more value and enhance performance beyond what they could achieve separately.